KFC makes key change that’s not on the menu
Funny enough, the next fast-food war may not be fought over chicken sandwiches, sauces, or value meals. It might be fought over the restaurant itself, and that shift isn’t hard…
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Funny enough, the next fast-food war may not be fought over chicken sandwiches, sauces, or value meals. It might be fought over the restaurant itself, and that shift isn’t hard…
In 2015, Amazon held the first-ever Prime Day, a 24-hour savings bonanza that marked the online retailer’s 20th anniversary. That singular event changed the landscape of seasonal sales. Where department…
Walmart is ramping up its efforts to prevent customers from flocking to Amazon’s upcoming Prime Day event, which offers steep discounts across multiple product categories. Last year, Amazon Prime Day…
Every turnaround story has two versions. There’s the one management tells us and the one we notice hiding in the numbers. Cracker Barrel (CBRL) recently served up both. On Tuesday…
In 1895, a young grocer named Luigi Lavazza began experimenting with coffee blends in his shop in Turin. The company he built went on to send espresso to the International…
When you open a brewery, you’re rolling the dice, although failure rates may not be as high as the recent spate of closures suggests. “Fifty-one-point-five percent of the brewpubs and…
If Baskin-Robbins brought back its York Peppermint Patty flavor at one store in Utah, I’d heavily consider getting on the next plane. When you like something and it goes away,…
While automated ordering and artificial intelligence-based customer service solves problems when it works, not having a human option can create a terrible experience. “Consumers are growing more accepting of AI…
When I first joined Costco 20 years ago, I was a little skeptical about being able to recoup my membership fee in the form of savings. But my attitude changed…