Coca-Cola revives a classic Sprite favorite at one chain
If Baskin-Robbins brought back its York Peppermint Patty flavor at one store in Utah, I’d heavily consider getting on the next plane. When you like something and it goes away,…
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Category: Politics
Analysis: Wendy’s has a customer-service problem
While automated ordering and artificial intelligence-based customer service solves problems when it works, not having a human option can create a terrible experience. “Consumers are growing more accepting of AI…
Costco has a secret weapon that’s stronger than ultra-low gas prices
When I first joined Costco 20 years ago, I was a little skeptical about being able to recoup my membership fee in the form of savings. But my attitude changed…
A controversial fashion giant is closing its fitting rooms
Remember those teenage years when we first began to question ourselves, trying to figure out how to connect, or disconnect, from the world around us? For generations of teenagers, fashion…
Google wants to change how you shop online
As a consumer, I have no particular loyalty to any retailer, but I buy from Amazon multiple times a day. That’s not because I have any specific affection for the…
Another airline prepares to shut down and cancel all flights
Since the start of the spring and the U.S. strike on Iran, a number of both commercial and non-commercial airlines have been affected by the skyrocketing price of jet fuel…
Fast-casual chain closes dozens of locations amid major reset
A major fast-casual chain built its name on the simple promise of giving customers a comfortable place to get soup, fresh bread, and salad. Its model aimed to serve guests…
Williams Sonoma CEO cuts to the chase on economy, customer behavior
When discretionary spending gets tight, lifestyle brands are often among the first companies to feel the pullback. Consumers can’t skip out on essentials like car payments or grocery trips, but…
Starbucks brings back viral drink after 7 years, adds new item
After nearly seven years off the menu, Starbucks is reportedly bringing back one of its most requested summer beverages, signaling a notable shift in how the company balances nostalgia-driven offerings…